Shipping and Delivery
Skye Distribution (Pty) Ltd (‘Skye’, ‘we’, ‘us’, ‘our’) will use reasonable efforts to ensure that delivery takes place within the time period specified on the confirmation order in relation to your order and if no delivery date is specified, then within 14 days of the date of your order, unless there are exceptional circumstances. You acknowledge that the size and quantity of an order as well as the distance between Skye and the delivery address provided, amongst other circumstances, may require a longer period for delivery. You will be notified from time to time of any anticipated delays with delivery and, in such circumstances, the updated delivery time will substitute and take preference over the delivery time stipulated in the confirmatory email or reflected on Skye’s invoice.
A standard delivery is considered complete as soon as the parcel is accepted and signed for either by the customer or by an individual on the customer’s behalf at the specified delivery address.
All standard deliveries take place during business hours i.e. there are no deliveries over weekends or on public holidays. Please take this into consideration when selecting your delivery address. You acknowledge that Skye shall rely on the accuracy of the delivery address that you provide. Skye does not verify the accuracy of any particulars of a delivery address that you provide. You shall check the accuracy of the delivery address every time when placing an order. Skye shall not be liable for any costs, loss, damages or claims you may incur relating to an inaccurate or incorrect delivery address that you provide.
Should no one be present at the address at the time of delivery, our couriers will make a second attempt, thereafter will contact you to advise on the delivery attempts made. The courier will then attempt a third time and if at that time there is still no one to sign for the parcel, the parcel will be returned to our warehouse and a return will be processed for the goods. You will be contacted in order to confirm the refund method you would prefer noting that should a delivery fee have been charged on the order, this will not be reimbursed, and if it hasn’t been charged then you will be refunded the price of the product and charged an additional delivery fee, given that the courier has attempted delivery on numerous occasions.
Skye offers free delivery on orders that exceed the minimum limit published on the Website from time to time. In respect of orders that are less than such limit, Skye shall charge a non-refundable delivery fee. The delivery fee is dependent on your delivery address and will be displayed during checkout.
Every reasonable effort is taken to ensure that the delivery costs displayed on the site are correct at the time of your purchase. Should a delivery fee be incorrectly displayed, Skye will not be obliged to deliver Products at an incorrect delivery fee. Skye will only be liable to return payment already made by you in the case you choose to cancel the sale once you have been made aware of the correct delivery fee.
2. Shipping/delivery Information
Standard orders are shipped directly from our warehouse. Tracking is provided and a reference will be sent to the email address you provided when you placed the order.
Our courier services will deliver anywhere within South Africa however we do not deliver to any PO Boxes.
Order processing only allows an order to be delivered to one delivery address.
You should inspect the Products within a reasonable time after their receipt, therefore upon delivery please inspect the packaging for damage. If it appears that the Products are damaged, please do not accept the shipment. We will refund the purchase price and all delivery costs (if applicable) as soon as the warehouse has handled your return.
In the event that a parcel is declared missing, you will be contacted by Skye and should stock be available of the same product, a replacement order will be sent to you via the intended original delivery method. However, if stock is not available, the order (at Rand value paid) plus any relevant delivery fee will be refunded.
Skye will contact the customer in both cases to advise possible delays and/or preferred refund method.
For more information, please call our toll-free number 0800 007 334.