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Dear Customer,

As we work to navigate life during this precarious time in the world, Converse South Africa would like to assure all our customers that every precaution is being taken by our staff to ensure both their health and safety, as well as that of your own.

In light of the required lockdown on Thursday, 26th March, we would like to inform our customers that our online store will remain open throughout the period but unfortunately, deliveries will not take place until the relevant level of lock-down specified by the South African Government has been announced and it is determined that it is safe to resume delivery of non-essential items.

We are working around the clock to get your orders to you as soon as possible. We do apologise for taking this long and ask for you to bear with us during this time as we are on a 30% staff rotation and new safety processes that are in place to keep our customers safe. You will receive a shipping confirmation soon as soon as your order has left our premises and is on its way to you. . A further SMS will be sent to your number provided on the day of delivery by Fast And Furious where your tracking number will be CON(Followed by your order number)

Our office teams will continue to work from home and our Customer Support team will be as helpful as always via Live chat or email on [email protected]

Thank you for your understanding and continued support throughout this difficult time.

To find out more about Covid - 19 visit The South African Resource Portal

Keep safe.

. Thank you for your patience and support during this time

Converse South Africa


Frequently Asked Question


Product

You can order as many items as you wish but unfortunately you cannot customise an item at this moment in time

On each product page there is a clickable size chart for more information.  South African shoe size uses the same shoe sizes as the UK does. So if you are wearing a UK size 8 shoe then your SA size should be size 8 too.

Payment

As of now, there is no referral credit but this is something we are looking at implementing soon.

All purchases can be made via Credit Card and direct Bank Deposit. Our site is secure using the latest transaction secure channels

Gift cards are not available at this moment in time but this may be a feature in the near future.

Orders

You can send us a direct email at [email protected] / [email protected] or you can use the contact form on the website

No store credit is given. If a return is submitted, the funds will be deposited back into your banking account you used to make the purchase with

Promo codes can be added to the cart at checkout under the promotion tab.

Shipping

Please contact the delivery company Fast and Furious with your Order number.  You can also download the pocket F+F App from the play stores and search using your waybill number.  CON followed by your order number.  Eg: CON000000123

Deliveries are at a standard Rate of R65 on all orders. If orders placed are over R850, delivery fee is Free.

We try to be as quick as possible. Please allow between 2 and 3 business days for main areas and up to 7 business days for outlying areas.

Returns

If you are not entirely satisfied with your purchase, we will gladly accept your returned merchandise and refund the invoiced amount including the delivery costs (if applicable) to the card number on which the goods were purchased within 30 days of delivery.

Products purchased through www.converse.co.za can only be returned via our platform.   No returns will be accepted at our physical store for any E-commerce purchases.  For the returns process, please see our return policy

Each product comes with a 30 day guarantee (Excluding sleepwear, Swimwear and Underwear). If you are unhappy or have ordered the incorrect size, we will gladly exchange the item if item is returned undamaged and in original order.

© 2020 Converse Inc Skye Distribution (PTY) LTD, Reg. no. 1955/002635/07, VAT no. 4070171188