1. Buying Products from the website
The Website shopping pages will guide you through the steps you need to take to place an order. All orders placed through the Website constitute an offer to buy the product and are subject to acceptance by Skye Distribution (Pty) Ltd (‘Skye’, ‘us’, ‘we’, ‘our’). For Skye’s full details, please visit the ‘Terms and Conditions section of this website.
Before placing an order, please take note of the following:
To place an order, you will need an e-mail address and you need to set your browser to accept both cookies and pop-ups in order to make full use of the Website, which includes adding items to your shopping cart and checking out from our store.
Placing an order on the Website is easy, all you have to do is follow these easy steps:
An order for Products will only become binding on Skye when Skye sends you (“the buyer”) the order confirmation. It is suggested that you print or download your order confirmation for future reference.
Important to note that we explicitly reserve the right not to accept your order, for any reason at our sole discretion.
If your credit card has already been charged for an order that is later cancelled, Skye will issue you a refund (please refer to returns/refund policy in sections below).
The order confirmation will include the following information:
The price of the Product ordered (including delivery and any packaging charges if applicable), including value-added tax in terms of the VAT Act, 1991 (“VAT”);
Confirmation of the arrangement for payment, delivery and tracking details of the order;
Skye will not be obliged to supply the remaining Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate order confirmation.
We also reserve the right to cancel any order in (amongst others) the following situations, without being liable for any damage or costs where:
The Product is not available / in stock (any payments already made will be refunded. Please refer to our returns/refund policy below);
Your order is flagged by our security systems as an unusual order or an order susceptible to fraud;
Your bank transfer payment is not received within 12 calendar days after acceptance of your order;
2. Risk and Title
Risk in respect of ordered Products will pass to you once they have been collected from Skye’s premises by the relevant courier at the time of delivery. Ownership of the Products will only pass to you when Skye receives full payment of all sums due in respect of the Products, including delivery charges.
3. Data Check
When you send us your order, we may run some checks on it before it is fulfilled. These checks may include verifying your address, creditworthiness, and checking for fraud. You hereby consent to all such checks. As to the fraud checks: we run partly automated checks on all purchases to filter out unusual or suspect transactions, or transactions that can be identified as susceptible to fraud.
Suspected fraud on the Website will be investigated and if necessary prosecuted. By submitting your order, you agree to this.
As a contracting consumer, you have a right to cancel an order placed through the Website in accordance with the provisions of the Electronic Communications and Transactions Act, 2002 (the “ECTA”). In terms of section 44(1) of the ECTA, you may cancel a transaction at any time from the date of the Order Confirmation up to the end of the 7th day after the day of receipt of the Product by you or the person specified by you for delivery.
In order to cancel an order, please send an email to [email protected]. We will then email you to confirm that we have received your request to cancel.
If you exercise the cancellation right, you will receive a refund of the price paid for the Products, but you will be liable for the costs of returning the Products to Skye and Skye may levy a charge for this. When exercising the cancellation right, you must return the Products to us immediately (as set out below).
You are entitled to a reasonable opportunity to inspect the Products (which will include removing them from their packaging and trying them on). At all times, you must take reasonable care of the Products and must not let them out of your possession. If you are in breach of your obligations to take reasonable care in this paragraph, Skye will have a claim against you and may deduct from the refund costs incurred by us as a result of the breach.
Details of this legal right, and an explanation of how to exercise it, are also provided in the order confirmation.
The cancellation right described in this paragraph is in addition to any other right that you might have to reject the Products, for instance, because they are faulty or misdescribed as set out in section 6 below.
5. Returns policy
Please note: All returns need to be logged via our online platform and cannot be returned to any of our Brick Mortar Stores. If you are not entirely satisfied with your purchase, we will gladly accept your returned merchandise and refund the invoiced amount including the delivery costs (if applicable) to the card number on which the goods were purchased within 30 days of delivery.
For practical information on how to return Products, please refer to section 7.
6. Goods can be returned under the following circumstances:
6.1. Not what you ordered?
If we accidentally deliver the wrong product, colour or size to you, or if the product is not as described on the Website, please log this problem on our Website within 30 days from the date of delivery, and we will collect the product from you at no charge.
Kindly ensure that all original labels, accessories, swing tags and stickers are still attached to the product.
Please ensure that the product is packed as per our requirements stipulated in section 7 below.
6.2. Wrong size ordered?
If you have ordered the wrong size, we will gladly accept your return provided:
You need to log a return on the Website within 30 days of delivery of the Product to you. All online orders can only be exchanged or refunded via our online platform and cannot be exchanged in store
Please ensure that the product is packed as per our requirements stipulated in our Returns Policy above.
After 30 days we regret that we will not be able to accept your return except in respect of defective Products, as provided below.
6.3. Defective Products
We do our best to ensure that the Products we deliver to you are of the highest quality, and without defects. Should we by error have delivered a defective product (as defined below) we will gladly accept your return and refund the invoiced amount to you.
Defective Products may only be returned within a period of 6 months from the date of delivery.
When is a product defective? A Product is defective if the following occurs:
The following will NOT be regarded as defects and will not entitle you to return the product under this section:
6.4. Standard Warranty
If you have received a product that has a defect (as defined above), please notify us as soon as reasonably possible after you become aware of the defect or poor quality, but in any event within 6 months after delivery of the product. Upon inspection and subject to Skye’s sole discretion, Skye may repair or replace the Product should you request the same.
You can do so by logging a return on the Website, and we will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund you the value of the invoice.
7. How to arrange for a return on the above-mentioned Product
Log your return on the Website clearly referring back to the original tracking number supplied;
We will respond with an automated new return request number for the parcel and once authorised, arrange for collection as per your request;
Should the collection address be different to the address where we delivered please ensure that this is noted clearly when logging the return.
8. Preparing your Products for return
To ensure your request is processed as quickly as possible you are responsible for the following when returning your Products:
Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.
9. Refund relating to defective Products
The refund will reflect in the bank account from which the payment was received within 21 days from the date of a claim being processed. Should you not receive this refund kindly contact us [email protected] or telephonically on our toll-free number 0800 007 334 and we will assist with getting the refund credited to your account as speedily as possible.
When you return a Product to Skye, a refund will be issued as follows:
Skye will process any refund due to you within the deadlines below:
Skye will refund you using the same means of payment that you used for the transaction noting that legal ownership of a Product will immediately revert to Skye if Skye refunds any such payment to you.
We are unable to facilitate exchanges at present and would thus be refunding all payments on returned goods. Should you still wish to exchange, once the refund has been processed you will then need to place a new order for the correct product.
How can I check my order status?
If you are a registered user, click here to login.
When you are logged in, go to My Account / My Orders and here you can check your order status